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Security

Kivea Security Measures

Security

At Kivea, we consider security to be very important. If you have found a security bug, please write to us at security@kivea.eu.

Security rules

• It’s your data. We need access to provide you with our service.

• Security is our top priority.

• Login is secured. We use modern authentication systems. They are real experts in security.

• We use HTTPS everywhere. All communication is encrypted.

• Secure servers. Our server provider is Hetzner and the data does not leave the EU.

• Secure storage. Passwords and authorization data are stored encrypted in a secure storage (SafeStore).

• Layered security. We use layered security - each part of our application therefore has access only to where it really needs it.

Technical measures

Encryption:

  • SSL/TLS encryption for all data transfer
  • HTTPS protocol on all pages
  • Data encryption on servers

Access control:

  • Control of access passwords at the individual level
  • Personalized access to all systems
  • Secure password storage (SafeStore)

Backup:

  • Regular automatic data backup
  • Geographically distributed backups within the EU

Monitoring:

  • Logging of all accesses
  • Automatic removal of sensitive data from logs
  • Monitoring of security incidents

Organizational measures

Employees:

  • Employees are bound by confidentiality
  • Regular training on GDPR and security
  • Rules for safe work on work equipment

Accesses:

  • Minimum necessary authorization (principle of least privilege)
  • Personalized access
  • Access control and audit

Infrastructure

Providers:

  • Hetzner - dedicated servers
  • All data is stored within the European Union

Compliance:

  • GDPR compliant
  • ISO 27001 certified infrastructure providers
  • Regular security audits

Reporting security issues

If you have discovered a security issue or vulnerability, please contact us at:

E-mail: security@kivea.eu

We will be grateful for:

  • Detailed description of the problem
  • Steps to reproduce
  • Potential impact
  • Proposed solutions (if any)

We undertake to respond within 48 hours and work on a solution as soon as possible.

Your responsibility

To ensure maximum security, we recommend:

✓ Use strong passwords (at least 12 characters, a combination of letters, numbers and special characters)

✓ Do not use the same password for multiple services

✓ Do not share your login details with anyone

✓ If you suspect an account compromise, contact us immediately

✓ Regularly check the access logs in your account

✓ Use two-factor authentication if available

Contact

For security-related questions, please contact us: